Shipping Policy
Order Processing and Shipping Timeframes
At TerA Candles, every candle, wax melt, gift set, and specialty item is handcrafted in small batches and made with care and attention to detail. Due to the handmade nature of our products, order processing times are longer than those of mass-produced items.
Orders are generally processed within 7-14 business days after payment has been successfully received and verified, excluding weekends and holidays. Certain products, large orders, custom orders, personalized items, seasonal collections, and periods of high demand may require up to 21 business days or longer for processing and preparation before shipment.
All processing and delivery timeframes are estimates only and are not guaranteed. Processing times may be extended due to circumstances including, but not limited to, high order volumes, supply chain disruptions, inventory availability, customization requests, severe weather, natural disasters, carrier delays, holidays, or other events beyond our reasonable control.
Customers acknowledge and agree that handmade products require additional preparation time and that placing an order constitutes acceptance of these estimated processing timeframes. TerA Candles shall not be liable for delays resulting from the handmade production process or circumstances outside of our reasonable control.
Once an order has been shipped, customers will receive a shipping confirmation and any available tracking information. Delivery dates provided by shipping carriers are estimates only and are not guaranteed by TerA Candles.
Shipping Charges, Delivery, and Customer Responsibilities
Shipping charges are calculated at checkout and are non-refundable except where required by applicable law or where an error is solely attributable to TerA Candles.
Customers are solely responsible for providing complete and accurate shipping information at the time of purchase. TerA Candles is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer. If an order is returned to us due to an incorrect address or because it was unclaimed or refused, additional shipping charges may apply before the order can be reshipped.
Ownership and risk of loss for products generally transfer to the customer once the order has been delivered to the shipping carrier for shipment. TerA Candles is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, labor disruptions, governmental actions, customs procedures, or any other events beyond our reasonable control.
For security purposes, customers are encouraged to monitor tracking information and make arrangements to receive packages promptly. TerA Candles is not responsible for packages that are lost, stolen, damaged, or misdelivered after the shipping carrier’s records indicate that the package has been delivered to the address provided by the customer.
Shipping Issues, Damaged Packages, and Policy Changes
If your order arrives visibly damaged, contains incorrect items, or is missing items, you must notify TerA Candles within seven (7) calendar days of the delivery date. To assist us in reviewing your claim, please provide your order number, a detailed description of the issue, and clear photographs of the product, packaging, and shipping label.
TerA Candles reserves the right to investigate all shipping claims and, in its sole discretion, determine the appropriate resolution, which may include a replacement, store credit, partial refund, or full refund when warranted. We may request additional information before approving any claim.
We reserve the right to delay, refuse, or cancel shipments where fraud, payment irregularities, inventory shortages, legal restrictions, or safety concerns are reasonably suspected. If an order is canceled before shipment, any payment collected for the canceled items will be refunded to the original payment method.
TerA Candles reserves the right to modify or update this Shipping Policy at any time to reflect changes in business operations, shipping practices, or applicable laws. Any modifications become effective immediately upon posting on this website. Continued use of our website and services following any updates constitutes acceptance of the revised Shipping Policy.
This Shipping Policy is governed by the laws of the State of California and shall be interpreted in accordance with applicable California consumer protection laws.
Effective Date: July 1, 2026